Alexia Muteke Ceppi

Providing you with solutions for
Service Excellence People Development Business Coaching

Senior Consultant

I am Alexia Muteke, a knowledgeable, resilient, enthusiastic and commercially astute professional, with a proven track record in leading projects and processes from inception to completion, and a track record of delivering shareholder value through change and innovation, whilst ensuring robust governance and risk mitigation. I am also a self-motivated pragmatic, well respected team member, with a “can do attitude” who inspires, innovates and influences positively at operational, strategic and board levels, with proven ability to work autonomously.

I have acquired extensive knowledge of working with diverse cultures including, Europe, India, Brazil, UAE, Mexico China, Saudi Arabia and Africa.


Education
  • Insights® Discovery

    Certified Trainer

    2010 - Present

  • Columbia Business School

    Women Leadership Programme - Certificate

    2016

  • INSEAD Fontainebleau, France

    International Marketing Programme - Certificate

    2012

  • Ecole hotelière de Lausanne, Switzerland

    Hospitality Business Valuation certification

    2009

  • Business School Lausanne, Switzerland

    Masters of Business Administration (EMBA)

    2006-2008

  • Kenyatta University, Nairobi-Kenya

    Bachelor of Education Arts

    1992-1996


Experience
  • Senior Consultant - Consulting and Accredation (MEALA)

    Lausanne Hospitality Consulting (LHC)

    2018-Present

  • Senior Consultant - Learning and Development

    Lausanne Hospitality Consulting (LHC)

    January 2012 - December 2018

  • Consultant -Executive Education

    Lausanne Hospitality Consulting (LHC)

    September 2009 - December 2011

  • Associate

    Lausanne Hospitality Consulting (LHC)

    November 2008 - September 2009

  • Part time Instructor

    International School of Lausanne

    2001-2008

  • Marketing and Communications

    César Ritz Colleges Switzerland – Hotel School

    1999-2008


My Skills
Business Development 100%
Customer Service Excellence 100%
Strategy 100%
Training and Development 100%
Coaching 100%

My Services

Consultancy

I am a senior consultant for Lausanne Hospitality Consulting (LHC) - an Ecole hôtelière de Lausanne (EHL) & Swiss Hotel Association Company

Coaching

As a certified coach for Insights Discovery, I assists individuals and teams to discover and enable their potential,increase their self-awareness and maximise their Leadership value in organisations.

Community Development

I am a founding member of Association Esthéticiennes sans frontiers, and I support an orphanage in Kenya with 35 children between the ages of 3 months to 12 years old.

Advisory services

I deliver advisory services to the hospitality, service and education sectors including, engineering Customer Service Excellence strategies for companies

Years of Experience

50

Projects Accomplished

10

Countries worked in

My Portfolio

All Customer Service Strategy Marketing Strategy Advisory for Education Management Coaching and Mentoring

Testimonials

Get In Touch

Phone

+41 79 331 58 96

Email

alexia.ceppi@gmail.com

Address

Lausanne, Canton of Vaud, Switzerland