Alexia Muteke Ceppi

Providing you with solutions for
Business Development Strategy Service Excellence People Development and Coaching

Director of Business Development

I am a professional with over 20 years of experience and a passion for sales and business development looking for a new challenge. I have a proven track record in leading projects and processes from inception to completion, and a track record of delivering shareholder value, whilst ensuring robust governance and risk mitigation. A self-motivated pragmatic, well respected team member, with a “can do attitude” who inspires, innovates and influences positively at operational, strategic and board levels, with proven ability to work autonomously.


Experience
  • Director of business development and Deputy Managing Director a.i

    EHL Advisory Services, a member of EHL Group

    January 2021-Present

  • Head of Education Advisory Services, Middle East, Africa and Latin America

    EHL Advisory Service

    January 2018-December 2020

  • Senior Consultant - Learning and Development

    Lausanne Hospitality Consulting (LHC)

    January 2012 - December 2018

  • Consultant - Head of Executive Education

    Lausanne Hospitality Consulting (LHC)

    September 2009 - December 2011

  • Associate

    Lausanne Hospitality Consulting (LHC)

    November 2008 - September 2009

  • Marketing and Communications, East and South Africa Regional representative for Africa

    César Ritz Colleges Switzerland – Hotel School

    January 1999 - August 2008


Education
  • Insights® Discovery

    Certified Trainer

    2010 - Present

  • Columbia Business School

    Women Leadership Programme - Certificate

    2016

  • INSEAD Fontainebleau, France

    International Marketing Programme - Certificate

    2012

  • Ecole hotelière de Lausanne, Switzerland

    Hospitality Business Valuation certification

    2009

  • Business School Lausanne, Switzerland

    Masters of Business Administration (EMBA)

    2006-2008

  • Kenyatta University, Nairobi-Kenya

    Bachelor of Education Arts

    1992-1996


My Skills
Business Development
Customer Service Excellence
Strategy
Training and Development
Coaching

My Services

Business Development

I support with the creation of long-term value for your company from customers, markets, and your relationships by bridging the gap between your customers and your products.

Strategic Support

Have you identified a gap between your markets and your company? I support with the identification of strategies and their implementation through goal setting and setting of KPIs to help with business growth.

Service Excellence

I deliver advisory services to the hospitality, service and education sectors. I offer support in the identification of the service blueprint and working with people on developing a service mindset.

People Development

As a certified coach for Insights Discovery, I assists individuals and teams to discover and enable their potential,increase their self-awareness and maximise their Leadership value in organisations.

Years of Experience

50

Projects Accomplished

10

Countries worked in

My Portfolio

All Business Development Strategic Support Solutions Service Excellence People Development & Coaching

Testimonials

Get In Touch

Address

Lausanne, Canton of Vaud, Switzerland